RIDE REPORT TO AACT COMMITTEE
Office for Transportation Access
FEBUARY 24, 2016
DATE Activity
1/29 Deputy
Administrator for Transit participated in RIDE discussion at Perkins’ Grousebeck Center.
2/1 Staff
participated in FTA Triennial Review follow-up meeting.
Feb Staff
participated in Selection Committee review of Centralized Call and Control
Center RFP 109-15 technical submissions.
Feb Staff attended
Eligibility Appeals hearings.
2/11 Staff
participated in Advocate/Task Force mtg
2/17 Staff attended
Means Testing pilot meeting
2/18 Staff
participated in procedural meeting with Procurement on CCCC RFP 109-15.
2/18 Staff convened
meeting with Qstraint vendor.
2/23 Staff
participated in Selection Committee interviews of CCCC RFP 109-15 bidders.
Feb Staff attended
Fare public meetings
Feb Staff
participates in all MBTA Storm Desk activities
TREC
Stats: January 2016 YTD= current
1939 Mailings
sent YTD 2902
8374 Incoming
calls YTD 16111
2043
calls for interview appointments YTD 3786
3 Walk-in
appointments YTD 6
1273 interviews
conducted of which 672 were recerts
47% new applicants, 53% recertifying applicants
1255
determinations completed or 2633 YTD
73% Unconditional, 8% Conditional, 12%Temporary
Unconditional,
0% Temporary
Conditional, 6% Not Eligible
232 Other
determinations completed YTD 481
6% Visitors, 75%
Medical Necessity, 19% Deceased
1487 Total
all determinations completed YTD 3114
Average
days between call for appointment and appointment: 8
Average
days from appointment to determination to be processed: 2
No.
of Determinations within 5 days 1134 or 95%
Referrals
to System Orientation: 8
Ridership Stats: January 2016 FY16
FY16
January compared to FY15 January
Ridership Stats: FY16
Jan compared to FY15 Jan
-Ridership
increased 6.50% (from 217813 to 231960),
while still maintaining a zero NA rate.
-Complaints
were up 9.68% (from 248 to 272).
-Vehicular accidents were down 13.73% (from 204 to 176).
-On-time
performance for Jan. 2015 averaged 98.57%
Points of Interest: General Manager DePaola and Chief Administrator Shortsleeve issued a letter of thanks to MBTA employees for their efforts during the sub-zero weather experienced this month. RIDE contractors are also thanked for keeping the RIDE service going and getting our customers to where they needed to be during the record breaking cold snap.